Frequently Asked Question2018-11-30T09:44:55+00:00
How soon will you ship after arrange the payment?2018-11-30T08:09:34+00:00

If the rims or forks are in stock, we will ship them within 3 business days. For special or OEM orders, it will take around 7~15 days for manufacturing and ship out.

What shipping method do you use?2018-11-30T08:12:13+00:00

Normally, we ship the products by EMS directly. It takes about 7~12 business days for your parcel to arrive. If the customer wants to use faster shipping method, like DHL, FedEx, UPS etc, please contact us, you may need to pay additional shipping charges.

Delivery time depends on destination and other factors. If you have not received your shipment within 30 days of payment, please feel free to contact us. We will track the shipment and get back to you as soon as possible.

What happens if my package arrived and it was damaged?2018-11-30T08:14:11+00:00

Your order will be packed and protected carefully to make sure that they are in good conditions. If an order arrives to you with obvious shipping damage, please refuse to sign for it. Then the package will be returned to MAX-Bike and we’ll resend the new one for you or arrange a refund.

If you have signed for the package and then find shipping damage, please contact us immediately. We will help you to solve the problem as soon as possible. Please save all packaging and paperwork for the order if shipping damaged.

How much customs duty(taxes) do I have to pay?2018-11-30T08:15:39+00:00

All taxes and customs charges are under the responsibility of the customer. To ensure minimum tariffs or no tariffs, we will help to declare as “Gift/Sample bike rims/fork” with low value. We can make a low-value invoice to help you clearing customs and pay fewer taxes. If you have any specific request on this, please contact us by email. We will do our best to help you solve the problem on your side.

What is your warranty policy?2018-11-30T08:23:53+00:00
What guarantees can I get?2018-11-30T08:22:10+00:00

All products on our website have the Returns & Refund guarantee. If you are not satisfied with the product you received or not as described, please contact us to agree on a solution. We highly value customer satisfaction. We will resolve the issue as soon as possible. If the solution you are not satisfied, you can ask for a refund by opening a PayPal dispute in PayPal.

What’s the MOQ? Is there a discount for bulk purchases?2018-11-30T08:26:59+00:00

The MOQ of rims is 1/piece. The MOQ of the fork is 1/piece.
Yes, Of course. We offer big discounts for bulk order. For more favorable prices, please feel free to contact us.

Does your company offer customized decals or painting?2018-11-30T08:28:45+00:00

Customized painting or logo is acceptable. You only need to email us the pictures or describe what you would like. Then we can manufacture accordingly for you. Before shipment, the picture will be sent to you for confirmation.

Can I request custom “MAX” color for my rim or fork?2018-11-30T08:40:32+00:00

Yes, of course. Just advise us the the Pantone Color code you love.

How much spoke tension should I use?2018-11-30T08:41:37+00:00

Although the maximum spoke tension of our rims is 130kgf, we do not recommend to lace your wheelset so intense. Generally, 3 of charging tension are involved in wheel building. Riding comfortability and performance are supposed to be considered while choosing charging tension.

A. Tension for “transportation riders” (Comfortability)

80-90kgf are ideal for regular transportation riders or exercise on a regular basis.

B. Tension for “enthusiast riders” (Balance)

100-110kgf are good for people with enjoyful and training purpose.

C. Tension for “professional riders” (Performance)

120-130kgf are charged for riders who are expertized in riding or competition.

What is ERD (Effective Rim Diameter)?2018-11-30T08:44:16+00:00

ERD, short for Effective Rim Diameter, is the rim diameter measured at the nipple seats in the spoke holes, plus the thickness of the two nipple heads.

It’s used to calculate spoke length when preparing to build a wheel.

What’s the difference between weaves UD, 3K and 12K?2018-11-30T09:07:02+00:00

Find below picture of different weaving types, learn more details kindly visit:

Can warranty be transferred if I sell/transfer MAX products to others?2018-11-30T09:17:11+00:00

Applicable to the original purchaser only, non-transferable.

How to make a warranty claim?2018-11-30T09:19:09+00:00

When submit the warranty, the following information shall be attached:

  1. The order number of the defective product and purchase date.
  2. Photos or videos clearly showing affected area and the serial number of the product. P.S. the serial number usually locates in rim bed/channel and fork steerer tube.
  3. Description of how long and often you have used the product, how you found the defect and how it happened. More details would be highly appreciated.

We will respond within 48 hours to get you back riding as soon as possible!

Why order from MAX Bike?2018-11-30T09:23:00+00:00

Out team have more than 10 years of experience in designing and producing high-performance carbon bicycle products.

  • You buy direct from manufacturer.
  • All the carbon fiber raw materials come from Japan. We only use pure carbon fiber material.
  • We have professional technical personnel and designer team.
  • We have strict test standard and quality control system.
  • We have good after-sales service team.
  • Test standard exceed EN/ISO4210.

What payment options are available?2018-11-30T09:26:13+00:00

PayPal, Bank Transfer, West Union, Credit Cards. PayPal is safe and convenient and is the preferred form of payment. For other payment methods beyond the PayPal, please contact us for instructions.

How to make payment by Credit Card or Debit Card?2018-11-30T09:30:26+00:00

If you don’t have a PayPal account and prefer to make payment by Credit Card or Debit Card directly when place an order on our website online.

  1. Adding the products you’d like to purchase online and checkout. Follow the steps of purchase, choose “PayPal” , then click “Continue/Checkout”;
  2. Page turns to PayPal official website. Click “Pay with my credit or debit card”. Then enter your card information to complete the payment.

Need more help? Contact us now!


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